STORE POLICIES
EFFECTIVE IMMEDIATELY
EXCHANGES WILL NO LONGER BE ACCEPTED, ONLY STORE CREDIT IN THE FORM OF A GIFT CARD WITHIN 7 CALENDAR DAYS. ITEMS MUST BE IN ORIGINAL CONDITION & PACKAGING OR MERCHANDISE WILL BE RETURNED TO SENDER.
PLEASE BE ADVISED THAT STORE CREDIT MAY TAKE UP TO 10 BUSINESS DAYS TO FULLY PROCESS. PLEASE SEND AN EMAIL TO INFO@MILKTHECOLLECTION.COM IF YOUR STORE CREDIT HASN'T BEEN PROCESSED WITHIN THE 10 BUSINESS DAYS.
LOST/STOLEN PACKAGES
PLEASE BE ADVISED MILK IS NOT TO BE HELD LIABLE FOR LOST OR STOLEN PACKAGES
IF YOUR PACKAGE HAS BEEN CONFIRMED DELIVERED VIA POSTAL SERVICE AND YOU HAVEN'T RECEIVED IT YOU MUST FILE A CLAIM DIRECTLY WITH THE POSTAL SERVICE IN WHICH YOUR PACKAGE WAS SHIPPED. THE POSTAL SERVICE IN WHICH YOUR PACKAGE WAS SHIPPED CAN BE FOUND IN THE SHIPPING CONFIRMATION EMAIL. PLEASE BE SURE TO CHECK SPAM/JUNK FOLDER FOR CORRESPONDENCE BEFORE REACHING OUT TO CUSTOMER SUPPORT.